LEGAL

Terms of Service.

Last updated: July 20, 2026

1. Who We Are

PL8S is operated by Ivacay LLC, doing business as PL8S ("PL8S", "we", "us"). These Terms of Service ("Terms") govern your use of the PL8S website, mobile application, and related services (together, the "Platform").

By creating an account, joining the waitlist, or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. PL8S Is a Marketplace, Not a Restaurant

Please read this section carefully — it defines what PL8S is and is not.

PL8S provides a technology platform that facilitates transactions between independent chefs ("Chef Partners") and consumers ("Customers"). PL8S is not a food preparer, seller, caterer, restaurant, or food facility. PL8S does not prepare, package, handle, store, transport, or deliver food.

Each Chef Partner is an independent business. Chef Partners are not employees, agents, joint venturers, or partners of PL8S, and PL8S does not direct or control their food preparation, kitchens, or business operations.

When you purchase a meal through the Platform, the contract for the sale of food is formed directly between you and the Chef Partner. PL8S is not a party to that contract. PL8S's role is limited to providing the Platform through which Chef Partners and Customers connect and transact.

Where PL8S facilitates payments, it does so solely as a limited payment collection agent on behalf of the Chef Partner, for the limited purpose of accepting payment from you and remitting it to the Chef Partner. Your payment to PL8S in this capacity is treated as payment made directly to the Chef Partner.

3. Allergens and Dietary Needs

Chef Partners disclose ingredient information for their dishes, but meals are prepared in independent home and small commercial kitchens that are not allergen-controlled environments and may process common allergens (including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy, and sesame).

If you have a food allergy, intolerance, or dietary restriction, you must contact the Chef Partner directly before ordering. Ingredient lists are provided by Chef Partners and are not verified by PL8S.

4. Eligibility and Accounts

You must be at least 18 years old to create an account or transact on the Platform. You are responsible for your account credentials and for all activity under your account. You agree to provide accurate information and keep it current.

PL8S may suspend or terminate accounts that violate these Terms, applicable law, or the trust and safety of the community, with or without notice. You may close your account at any time.

5. Orders, Payments, and Fees

When you reserve a plate from a drop, you are purchasing food directly from the Chef Partner. Prices, portion counts, and pickup windows are set by the Chef Partner and shown before you order. Payments are processed by a third-party payment processor, with PL8S acting only as the Chef Partner's limited payment collection agent as described in Section 2; PL8S does not store your full card number.

Prepared food may be subject to sales tax where required by law.

6. Refunds and Cancellations

Drops are limited-quantity by nature: when you reserve a plate, the Chef Partner sets aside inventory and plans their cooking around your order. Accordingly:

You may cancel an order for a full refund until the cancellation cutoff displayed for that drop at the time of ordering.
Orders not picked up during the pickup window are not automatically refunded.
If a Chef Partner cancels a drop or an order, you will receive a full refund.
If something is wrong with your order, contact us via the contact page and we will review it. Refunds for quality complaints are handled case by case.

7. Assumption of Risk

YOU ACKNOWLEDGE THAT FOOD PREPARED IN HOME AND SMALL COMMERCIAL KITCHENS CARRIES INHERENT RISKS, INCLUDING BUT NOT LIMITED TO RISKS RELATED TO ALLERGENS, CROSS-CONTAMINATION, FOOD HANDLING, AND FOODBORNE ILLNESS. BY PURCHASING AND CONSUMING FOOD OBTAINED THROUGH THE PLATFORM, YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL SUCH RISKS TO THE MAXIMUM EXTENT PERMITTED BY LAW. IF YOU HAVE A FOOD ALLERGY OR DIETARY RESTRICTION, YOU MUST CONTACT THE CHEF PARTNER BEFORE ORDERING; INGREDIENT INFORMATION IS PROVIDED BY CHEF PARTNERS AND IS NOT VERIFIED BY PL8S.

8. Release

To the maximum extent permitted by applicable law, you release PL8S and its officers, directors, employees, and agents from all claims, demands, damages (actual and consequential), losses, and liabilities of every kind and nature, known and unknown, arising out of or in any way connected with (a) disputes between you and any Chef Partner or other user, or (b) the acts or omissions of any Chef Partner or other user, including the preparation, quality, and safety of food.

California waiver. If you are a California resident, you waive California Civil Code Section 1542, which says:

"A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

If you are a resident of another jurisdiction with a similar statute, you waive that statute to the maximum extent permitted by law.

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PL8S DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, PL8S MAKES NO WARRANTY REGARDING ANY CHEF PARTNER OR THEIR FOOD, INCLUDING ITS QUALITY, SAFETY, LICENSURE, OR COMPLIANCE WITH LAW, AND NO ADVICE OR INFORMATION OBTAINED THROUGH THE PLATFORM CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) PL8S WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL; AND (b) PL8S'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNTS YOU PAID TO PL8S THROUGH THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE, THESE LIMITS APPLY TO THE MAXIMUM EXTENT PERMITTED.

11. Indemnification

By Customers: You agree to indemnify, defend, and hold harmless PL8S and its officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Platform, your violation of these Terms, or your violation of any law or third-party right.

By Chef Partners: Chef Partners additionally agree to indemnify, defend, and hold harmless PL8S from and against any claim arising out of the food they prepare or sell, their business operations, their failure to hold required permits or licenses, or their violation of food-safety or other applicable laws. The full Chef Partner terms are in the Chef Agreement.

12. Chef Partner Obligations

Each Chef Partner represents and warrants that they: (a) hold all permits, licenses, and registrations required for their food business — including, where applicable in California, Microenterprise Home Kitchen Operation (MEHKO) permits and cottage food registrations, which are authorized county by county; (b) comply with all applicable food-safety, health, labeling, and hygiene laws; (c) accurately disclose their dishes, ingredients, and allergens; (d) maintain the liability insurance required by the Chef Agreement, naming PL8S's operator, Ivacay LLC, as an additional insured; and (e) are solely responsible for the food they sell.

PL8S may, in its sole discretion, request proof of permits or licensure and may remove any Chef Partner or listing from the Platform at any time. PL8S has no obligation to verify, inspect, audit, or monitor any Chef Partner, their kitchen, their permits, or their food, and does not undertake any duty to do so.

13. Your Content and Prohibited Conduct

If you post reviews, photos, or other content on the Platform, you grant PL8S a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, and distribute that content in connection with operating and promoting the Platform. You represent that your content is truthful, is yours to share, and does not violate any third-party right. PL8S may remove any content at its discretion.

You agree not to:

post content that is false or misleading (including fake reviews), harassing, unlawful, or infringing;
scrape, crawl, or harvest data from the Platform, or access it by automated means without our written permission;
resell, sublicense, or commercially exploit the Platform or its content;
circumvent the Platform to solicit or complete off-platform transactions that originated on the Platform;
interfere with the operation or security of the Platform, or harm other users or Chef Partners.

14. PL8S Intellectual Property

The PL8S name, logo, design, and all Platform software and content (other than user and Chef Partner content) are owned by Ivacay LLC and protected by intellectual-property laws. You may not copy, modify, or use them without our prior written permission.

15. Copyright Complaints (DMCA)

If you believe content on the Platform infringes your copyright, send a notice compliant with the Digital Millennium Copyright Act to hello@pl8s.app with the subject "DMCA Notice", including: identification of the work, the location of the allegedly infringing material, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and your physical or electronic signature. PL8S will respond as required by law and maintains a policy of terminating repeat infringers.

16. Dispute Resolution — Arbitration and Class Action Waiver

Informal resolution first (meet and confer). Before initiating arbitration or any other proceeding, you and PL8S agree to first contact each other and attempt in good faith to resolve the dispute informally for at least 30 days. Send your notice via the contact page or to hello@pl8s.app; we will send ours to the email on your account.

Binding individual arbitration. Except for the small-claims carve-out below, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration on an individual basis, administered by a recognized arbitration provider under its consumer rules. The Federal Arbitration Act governs this section.

Class action waiver. YOU AND PL8S EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING.

Your right to opt out. You may opt out of this arbitration agreement, at no cost, by emailing hello@pl8s.app with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms, stating your name, the email on your account, and your intent to opt out. Opting out of arbitration does not affect any other part of these Terms.

Small-claims carve-out. Either party may bring an individual claim in small-claims court instead of arbitration, if it qualifies.

One-year limitation. To the maximum extent permitted by law, any claim arising out of or relating to these Terms or the Platform must be filed within one (1) year after the claim arose; otherwise it is permanently barred.

Severability of this section. If the class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request (and only that one) shall be severed and may proceed in court, and the remainder of this arbitration agreement remains in effect. If any other portion of this section is found unenforceable, it shall be severed and the remainder enforced.

Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules.

17. Changes to These Terms; Electronic Communications

We may update these Terms from time to time. If we make material changes, we will notify you (for example, by email or in-app notice) before the changes take effect. Continued use of the Platform after changes take effect constitutes acceptance.

Electronic communications. You consent to receive agreements, notices, disclosures, and other communications from PL8S electronically, and you agree that electronic communications satisfy any legal requirement that communications be in writing. You may withdraw this consent by closing your account.

18. General Terms

Entire agreement. These Terms (together with the Privacy Policy, Cookie Policy, and, for Chef Partners, the Chef Agreement) are the entire agreement between you and PL8S regarding the Platform.
Severability. If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in full effect.
No waiver. PL8S's failure to enforce any provision is not a waiver of its right to do so later.
Assignment. PL8S may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.
Force majeure. PL8S is not liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, labor disputes, utility or internet failures, and acts of government.

19. Contact

Questions about these Terms? Reach us via the contact page or at hello@pl8s.app.